JOB SUMMARY
The Property Management Technician plays a vital role in helping establish and maintain a level of pride in the performance and appearance of GJHA communities by ensuring the property remains a safe, comfortable home that our residents can be proud to reside in. This role supports all Property Management team members and collaboration with Maintenance, Vouchers, and Supportive Services Departments. Under general supervision, the Property Management Technician provides high-quality customer service to both clients and staff, manages the Tenant Relations Line, conducts apartment tours, maintains accurate documentation, ensures compliance, and performs various property management support functions as needed.
ESSENTIAL JOB FUNCTIONS:
Assist with documentation, compliance, reporting, resident communications, and other property management administrative tasks.
Scan all department-related documents into File Vision.
Respond promptly and professionally to inquiries from current and potential residents.
Conduct background checks for leasing and annual recertifications.
Schedule and conduct apartment tours, showcasing available units.
Support the processing of paperwork, including mailings related to leasing, recertifications, and other property management functions. Follow up to ensure documents are returned via mail, fax, or email.
Organize and assist with paperwork as needed, ensuring forms are accurate and complete.
Maintain organized tenant records in GJHA software systems including HAB and File Vision
Draft and post notices at properties.
Monitor rent and security deposit collection locations and transport payments to the main office. Pick up, drop off, and processing of paper rent payments.
Assist with reasonable accommodation requests.
- Assist with filing and reporting as required by funders and program administrators.
Collaborate with the Property Management Supervisor, Lead Property Manager, and other team members on assigned tasks and special projects.
Requires regular travel between GJHA locations within Grand Junction City limits.
Performs other duties as assigned.
ADDITIONAL JOB FUNCTIONS
Treats people with respect and work with integrity and professional ethics, upholding the agency’s values and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.
Follow Grand Junction Housing Authority (GJHA), U.S. Department of Housing and Urban Development (HUD), Financial Partners and Colorado Housing and Finance Authority (CHFA) policies, procedures, rules and regulations, where applicable. Must have or acquire a working knowledge of all pertinent regulations applicable to the position.
Adapts well to change in the work environment. Works with frequent interruptions and responds calmly and professionally to emergency situations. Demonstrates the ability to provide quality services to a culturally diverse population. Must be respectful and professional at all times.
Maintains the utmost confidentiality of all applicant and tenant information.
Must be a team player and act at all times in a manner that is in the best interest of GJHA.
Communicates and reports to the appropriate member of the Leadership and/or Executive Teams, any matters regarding liability and risk management issues at properties as well as any suggestions to improve or enhance quality of life issues provided by the clients/residents.
Uses a time management system and other organizational tools set up by the GJHA.
Establishes and maintains effective working relationships with other employees and community agencies. Ability to work in a team environment placing the interests of the team above own.
Makes rational and appropriate decisions. Writes and speaks clearly and professionally.
Daily in town travel, occasionally using own vehicle. Minimal out-of-town training may be required
Attend scheduled meetings with the Property Management Supervisor to discuss various items of concern and/or interest to both parties.
Responsible for maintaining the office in a neat and clean manner. No information relating to applicants and tenants, including files and computer screens, visible to office visitors or left on the desk after work hours.
MINIMUM QUALIFICATIONS / SKILLS NEEDED
High school diploma or equivalent required. Work experience should be appropriate to this position.
Proficient in Microsoft Windows and must have or acquire a working knowledge of GJHA tenant software (HAB) (File Vision) within three months of the date of hire.
Requires strong skills in organization, time management, initiative, and attention to detail. Must be able to deal with frequent interruptions and to successfully work with a variety of populations.
Position requires full-time work, in-person. Remote work may be infrequently available with Supervisor approval.Requires excellent written and verbal communication and organizational skills and the ability to exercise independent judgment and work with limited supervision. Strong de-escalation, ability to set professional boundaries, and conflict resolution skills are a must have.
Must have or acquire working knowledge of the following within three months of date of hire:
Housing management and occupancy issues, statutes and requirements;
Fair Housing/Reasonable Accommodations;
Marketing strategies and processes, in compliance with Equal Housing Opportunity;
Basic principles, practices, and techniques of residential property management;
Requires a valid Colorado Driver’s License and the ability to be insured at standard rates.
Criminal background checks and drug screening will be required.
Employees are eligible to participate in an attractive benefits package including medical, dental, vision, paid time off, 401(a) with employer matching, and more. Eligibility is based on employment status. Details regarding specific benefit you may be eligible for will be discussed during the hiring process.
